My custom domain is not working

Troubleshooting why your custom domain is not working:

1. Is the 'Enable Custom Domain' box checked in 'Website Settings & Design'? 

2. Did you enter your custom domain name in Step 2 in 'Website Settings & Design' and press 'Save'?

3. Are the DNS Settings configured correctly at your domain registrar? (You need to add 3 A-Records & 1 CNAME for 'www')
   
   A-Records:
   3.209.36.65
   34.239.225.42
   54.158.235.112
   
   CNAME:
   'www' (name)
   site.simplecast.com (value/points to)
   
   

4. Delete any additional A-Records (you should only have 3 total). It is okay if you have additional CNAME Records or AAA Records, but you should only have 3 A-Records.

5. Remove any domain redirects on your custom domain name

6. Using CloudFlare? Click on the orange clouds to disable any security features. Press Disable & Save when prompted. 

7. Depending on your DNS provider's TTL (Time To Live), there may be a delay of up to 24 hours for the change. Most DNS providers will allow you to lower this TTL window.

Simplecast Dashboard: Site Settings & Design

Simplecast DNS Settings

Using CloudFlare? 

1. Click on the orange clouds to disable security features

2. Click 'Disable'

3. Click Save

Related Articles

• How To Set Up a Custom Domain

• • •

Still have questions? We'd be happy to answer them. You can reach our Support Team at support@simplecast.com!